Refund & Returns Policy

At Orgiva, we take care to ensure that every order is packed and delivered correctly. Our return and exchange policy is as follows:

1. Eligible for Exchange

Exchange is available only in the following cases:

• Product received is damaged

• Wrong product received

The exchange request must be raised within 3 days from the date of delivery.

2. Damaged Product

If you receive a damaged product, please contact us within 3 days of delivery and provide clear photos/videos of the product and packaging for verification.

After verification and approval, Orgiva will arrange a replacement.

3. Wrong Product

If you receive a product different from what you ordered, please contact us within 3 days of delivery.

Please provide:

• Order ID

• Clear photo of the product received

• Clear photo of the packaging/label

• Unboxing video, if available

After verification and approval, the correct product will be sent as a replacement.

4. No Return or Exchange for Other Reasons

Apart from the above-mentioned cases, no return or exchange will be accepted, including:

• Change of mind

• Product not required

• Product ordered incorrectly by the customer

• Taste, smell, texture or personal preference

• Any other reason not covered under the eligible exchange conditions

5. Refund Policy

Orgiva does not offer refunds for orders.

For eligible cases of damaged or wrong products, only replacement/exchange will be provided after verification and approval.

6. Exchange Request Period

All eligible exchange requests must be raised within 3 days from the date of delivery. Requests made after 3 days may not be accepted.

7. Verification

Orgiva reserves the right to verify the product and supporting evidence before approving any exchange request. An exchange will be provided only after the request is verified and approved.

Note: Please retain the original product and packaging until your exchange request has been resolved.